Dear Mr. Ilgar, I'm sorry for having a bad shopping experience. 1. First of all, about the pick-up issue. The trade terms we signed are CIF, when the goods arrive at the port of destination, I remind you to prepare for customs clearance and pick-up, and inform you to get in touch with the agent at the port of destination before picking up the goods. During this time, I will help you verify whether you can pick up the order, but you have already gone to collect the order before I and the destination agent have sent you a pickup notice 2. All of our machines are brand new and brand new machines that fully meet the quality standards. All the machines we leave the factory will be quality tested to meet the standards before leaving the factory, and the machine will be tested before shipment, the same I also test your machine and send you the test video, we will arrange to send out the goods after you confirm that it is correct

Dear Pacifique Lwamba, We are very grateful for your affirmation and feedback on our brick making machine. In the future, we will continue to provide higher quality products, more efficient technical support, and faster professional services. We are very grateful for your support, which will motivate us to keep improving. If you have any further comments or suggestions, please do not hesitate to contact us. Thank you again for choosing us.